Articles on: Participating Users

How to Login to Join a Class (Existing Members)

How to Login to Join a Class


Register Yourself

**New Users: ** If you do not have an existing account with Televeda, please create an account by following the steps in this article: How to Sign-up


Login

Existing Users You only need to register once on the platform. But you may need to login again if you haven’t been active for a while or are joining from a new browser or device.


Logging in using your Email Address:



  • Type your email in the field and press Continue





  • Verify your account by entering the one-time verification code that was sent to your email:





Logging in using your Phone Number:


This option is only available if you provided your mobile number during the account creation process. However, you can always go back and add a mobile number to your account.



Please click on the link: I would like to log in with my mobile phone number



  • Enter your mobile number



  • Verify your account by entering the one-time verification code that was sent to your mobile phone:




Note: If you did not receive the SMS, click Resend Code link and you will receive another verification message.


Logging in using Landline Support:


• If you are not receiving the verification code through email or mobile phone, you have the option to contact Televeda support. They can assist you in generating a code and reading it to you over the phone.• Please dial the Televeda support line at 1 (833) 299-1449 (toll-free). One of the support agents will be able to generate a unique verification code for you.• After successfully completing the verification process, you will be directed to our lobby. In the lobby, you will have the opportunity to join live classes, access on-demand classes, and explore various other features and activities.



This Video Will Explain the Steps for Logging In





Troubleshooting


• We suggest requesting the code on your mobile device so that you don't lose the verification page. If you are using your computer, please make sure to open up a new tab to get to your email, so you don't lose the verification page.• Please note that the code cannot be sent to landlines, only to mobile devices.• If you don’t see the email with the verification code in your inbox please also check your spam or junk folder.• Please note that the verification code is only valid for 10 minutes. If your time expires you can simply request a new code.



How to Join a Class?

Please read: How to Join a Class


Please contact our support team if you're still unsure about anything.


Phone Number: +1 (833) 299-1449 (toll-free)
Email: support@televeda.com
Live Chat (click this URL https://help.televeda.com/en/ and open the chat box)



Updated on: 29/11/2023

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