Others can't see or hear me during the class.

Not a problem, happens to the best of us!

• We need to make sure that your **camera and microphone are turned on **and your computer and browser are able to access the camera so others can see and hear you.

• Ensure that camera and microphone permissions are allowed for https://live.televeda.com/
  Please refer to this article for more details Allowing Camera and Microphone Access

• Alternatively: Please check if your camera and microphone are currently being used on other apps. (Example: Zoom, Skype). If so, close any other application that might be using the camera, then reload the class.

• Restart your computer or the browser you are using to join the class.

If you are still experiencing issues, please use chat to get connected with a tech support agent or schedule a complementary 1-1 success call here at your convenience.

Updated on: 04/10/2021