Articles on: Troubleshooting List

Troubleshooting audio and video latency/speed during class

There are several circumstances that cause video and audio/speed latency.

One can be due to poor internet connection. You may run Internet Speed Test and see the connections statistics. Please click here.
You require good download and upload speeds for 2-way interactive classes. (Rule of thumb)

If your connection is slow, you can consider connecting through hardwired internet connection instead of Wireless connection.
With this you will be needing an Ethernet Cable

You may also try to limit running tasks in other applications.
For example, no other streaming applications like YouTube or Netflix while you're on a Class.
You may also check your computers/systems running applications through the Task Manager App

Here are ways to access Task Mnager
Press Ctrl+Shift+Esc. Press Ctrl+Alt+Delete, select Task Manager.

From the Start Screen, type “Task” (Task Manager will show up in apps list) then hit enter.

From the desktop, right click on the task bar and select “Task Manager” from the context menu.

Close applications that may be using up your internet.
Too many tabs and/or open applications can cause poor video quality.

Another way also is to test to see if the device you are using passed our Application requirements click here, then click Run Test.

Please do let us know if you need further assistance through Need Tech Support? and we would love to set up a call with you to further assist you.

Updated on: 08/06/2021

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