Articles on: Troubleshooting List

Others can't see or hear me during the class.

Not a problem, happens to the best of us!

We need to make sure that your camera and microphone are turned on and your computer and browser are able to access the camera so others can see and hear you.

Ensure that camera and microphone permissions are allowed for
Please refer to this article for more details Allowing Camera and Microphone Access

Alternatively: Please check if your camera and microphone are currently being used on other apps. (Example: Zoom, Skype). If so, close any other application that might be using the camera, then reload the class.

Restart your computer or the browser you are using to join the class.

If you are still experiencing issues, please use chat to get connected with a tech support agent or schedule a complementary 1-1 success call here at your convenience.

Updated on: 04/10/2021

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